• Improvement of Public Service Delivery mechanism of the Regional Administration (District and Divisional Secretariats), fulfilling the objectives of the national policy framework:
  • Functional Review of Divisional and District Administration with special reference to integration of key information, processes and resources.
  • Action on citizen-oriented workflow simplifications and review the Citizens’ Charters.
  • Capacity building and attitudinal transformation support at District, Divisional Secretariat and Grama Niladhari levels.
  • Effective collaborations with state and non-state stakeholders to transform the organizations and divisions under the Ministry for improved service delivery and internal resource management.
• Implement the e-Grama Niladhari (eGN) Project
  • The project focuses on empowering all 14,022 Grama Niladharis to deliver required public services and other official activities by using a special ICT system (hardware, trilingual software and connectivity), that functions on a specially designed household database with easy-to-use facilities to citizens and other officials as well.
  • This database would serve as the most reliable grassroots level household information of the government that can be shared for the government’s regulatory and development purposes.

Head of Division

	Mr. Waruna Sri Dhanapala Additional Secretary Telephone : +94 112 050 430 [Ext: 1700] Fax : +94 112 551 087 E-mail : addlsrar[at]moha.gov.lk
	Vacant Senior Assistant Secretary Telephone :  Fax : E-mail :
	Vacant Director (ICT) Telephone :  Fax : E-mail :
	Ms. K.C. Karunaratne Deputy Director (Planning) Telephone : +94 112 050 431 [Ext: 1701] Fax : +94 112 551 087 E-mail : ddplanrar[at]moha.gov.lk
	Ms. Thanujah Tharmendran Assistant Secretary Telephone : +94 112 050 432 [Ext: 1702] Fax : +94 112 551 087 E-mail : asrar[at]moha.gov.lk
	Vacant Assistant Secretary Telephone :  Fax : E-mail :